Actively building relationships with your customers so that they are likely to remain loyal and promote your brand.
Creating a tailored, omni-channel experience for customers and prospects that effectively delivers on their needs.
Going beyond VoC and customer knowledge to provide actionable insight on why customers are behaving in certain ways.
Understanding the touchpoints across the customer journey in order to deliver a seamless experience for consumers.
Retaining your customers by meeting customer needs and solving any issues that they have.
A field of computer science that deals with applying linguistic algorithms to text in order to extract meaning as naturally as a human would, such as around context and tone, not just keywords.
A metric that measures the % of customers that will promote your brand and products.
Covering every channel from the telephone to email, the web, social media and chat.
Understands the emotions within an entire text-based message, enabling you to know if a customer is happy, angry or sad.
Extracting meaning from written materials to enable it to be easily understood.
Collecting and analysing customer feedback on your brand, products and services.