The new era of customer intelligence. Create memorable experiences
and happy and loyal customers.
A holistic view across the entire customer journey experience covering both conversations (social, email, chat, speech-to-text) and feedback (surveys).
Uncover the real reasons behind customer dissatisfaction and satisfaction by analysing customer conversations, identifying key topics, intents and risks, opinions and emotions.
Make it easy for all departments to identify priority actions and gain real value from customer insight, through easy to use dashboards and built-in alerts.
Transform operations based on customer intelligence, measure the results and close the feedback loop by improving the experience you provide.
vecko by Eptica empowers organisations and their employees
to embed customer intelligence into their daily decisions
to improve customer experience.
Where vecko goes further is on the analysis of emotions. It understands if a customer is angry, or happy. This corresponds to a real need for us to better know and serve our customers.
Before vecko we could view satisfaction scores, but weren’t able to really hear the voice of our customers. With Eptica’s AI we have reduced detractors and turned them into promoters in less than 3 months.
vecko synthethises the complete voice of the customer, capturing real-time customer conversation as well as brand-solicited feedback (chat, email, speech to text, social media, satisfaction surveys).
vecko guarantees 95%+ reliability of customer conversation analysis through use of embedded Artificial Intelligence (AI), providing real, actionable customer intelligence on patterns, emotions, risks of churn, intents, etc.
vecko was created to give you deeper insight into your customers’ behaviour and their thoughts on your brand, products and services. Build customer loyalty by analysing the reasons and impact of customer satisfaction and act upon your metric scores (NPS, CSAT, LTR, etc).
vecko is the only solution to successfully analyse emotions in customer conversations as well as their behaviour throughout the customer journey. You can finally get inside your customers’ heads and understand their frame of mind and experience of your organisation. Improve your customers’ mood!
vecko democratises the customer voice: unlimited users share this insight across your organisation, informing strategic and operational actions by the executive committee and all departments, e.g. marketing, sales, customer services, customer loyalty, e-commerce, operations, quality control, etc.
vecko positively impacts organisations’ long-term growth and and business models through immediate and clearly identifiable ROIs.